Helogram

Grievance Officer and contact

Effective 9 October 2026 · Version 2

Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, Helogram has a Grievance Officer who handles complaints about content on Helogram, about decisions we made on your content or account, and about your personal data.

Grievance Officer

How to complain

Email the Grievance Officer with:

  • your name and the email or username on your account (if you have one);
  • a link to, or screenshot of, the content or profile, or a description of the decision you're complaining about;
  • what's wrong and what you'd like us to do; and
  • for copyright or trademark complaints, proof that you own the right.

For content you simply want to flag, the fastest route is the ⋯ menu on the post, comment, message or profile.

How fast we respond

  • We acknowledge every complaint within 24 hours and resolve it within 15 days.
  • Intimate images of you shared without your consent (including morphed images): removed within 24 hours of your complaint.
  • Court orders and directions from authorised government agencies: acted on within the time the law sets.

If you're not satisfied

For a decision about content or your account, you can appeal to the Grievance Appellate Committee set up by the Government of India (gac.gov.in) within 30 days of our decision. For a complaint about your personal data, you can approach the Data Protection Board of India.

Emergencies

If someone is in immediate danger, call 112 first. Report child sexual abuse material to cybercrime.gov.in as well as to us.